Creating Memorable Learning Experience

A Location-based Maternal Health Care Toolkit designed for UCSF Benioff Children’s Hospital. 

 THE GOAL
Improving Nurses/Patients Experience with Location-based Toolkits

Funded by National Endowment for the Arts, this is a collaborative project aimed to improve user’s experience of maternal health care toolkits created by UCSF Benioff Children’s Hospital.

Possible directions:

  • to help staff/patients access the valuable information in the toolkits.
  • to help staff quickly find the equipment they need.
  • to help patients and families better navigate the maternity ward.
?Please visit here to view the design process
CHALLENGE
How to break down the overwhelmed information and provide quick and efficient access to instructions in complex environment?
EXPLORATIONS

At beginning, the project was aimed to help nurses create step-by-step video tutorials.  The POV shots not only help clarify the information but also create an immersive experience for the users. I started to wondering about possibilities of utilizing the context and physical places to enhance the memorable experience.


SOLUTION DEVELOPMENT
1. Step-by-step POV video tutorials

Develop a guideline that helps hospital to translate the toolkit information to easy-to-understand video tutorials.

2. Video editor

A simple and intuitive tool that’s used to making tutorials into bit-sized video clips

3. What’s next?

Explore the possibilities of utilizing physical space for storytelling in order to create a memorable experience.

OPPORTUNITY
?️  Turning the training into a scavenger hunt?
A Pokemon Go app for Maternity Care Learning?
SCENARIOS

The maternity care instructions are mapped out at given locations; and then nurses could access to context-specific information based on wherever they are. Several instructions could even be organized together as a trip that will help nurses better memorize and recall the information.

ITERATIVE DESIGNS
Designing the Learning Path Experience

Based on the scenarios, I started to design the UI/UX for the app. The app is the platform for the nurses to access to the video lessons. Video lessons are organized into Learning Paths. Nurses could enroll more than one Learning Path at the same time.

INTERACTIVE PROTOTYPES
HIGH FIDELITY PROTOTYPE
APP HOME
LEARNING PATH
VIDEO LESSONS

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Breaks down the instructions to bite-sized information

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Helps in onboarding new staff efficiently

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Serves as a self-directed guide

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Standardizes the training process

HOW IT WORKS
User could enables location-based notification.
User will receive a notification when a Learning Path hotspot is nearby.
Scan the code to activate the video lesson.
User could also access to the learning paths and videos from the app directly.

The physical map provides alternative access that helps the nurses memorize the content with the help of spatial memory.

Next lesson will become available when the user completes a Video.

http://www.ucsfmissionbayhospitals.org/women/

Bo Peng, Caroline Crandall, Emily Scheffler-Jones and Li Lin.